Top 311 Reviews From Legit Tire Kingdom Buyers (2024)

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My initial Report to Mavis ~~~~ I first came in Friday afternoon at 5:30 p.m., because I had a tiny, very slow leak in my driver's side rear tire. I noticed it was a small brads nail in the cleat of the off-road tires on my jeep. Mavis said they couldn't help me because they closed at 6 pm and they could if I came back Saturday, so I came went home and came back.

On Saturday they said they would patch it. When the Jeep was finished they informed me they couldn't patch it it, they had to plug it because the machine would scratch me rim. They assured me the plug would be fine especially because it was a small hole and in the cleat of the tire. I drove straight home and Saturday night I noticed the tire was flat and at 15psi. I looked at the plugged spot and it looked botched, so I took pictures to show you and recorded the tire pressures. Ds front tire was at 50psi, ds rear at 39psi, ps front at 41psi and ps rear 44psi. I tried calling this am to discuss but you weren't open yet and no VM.~~~~

Then, I went in to discuss with the assistant manager and he tried to send me away saying appointments only! Well, long story short, they butchered my $600 tire and didn't know how to fix it, all they could do is put my spare on and not refund my money... This is where TIRE KINGDOM comes into the story. I search Google for another tire repair place and not knowing Mavis recently acquired a local place named Tire Kingdom, I went there and Jay the mechanic was extremely knowledgeable, professional and actually listened to me and easily patched my tire. The assistant manager was very helpful and answered all my questions. I wanted to sue Mavis but they talked me down. Besides, the lawyer would have cost me more, so you just gotta take it in the **!!! 5 STARS CREW AT TIRE KINGDOM.

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Verified purchase

FIRST, don't believe me, believe the 21 one star reviews here on Yelp! Or go look on ** of which 80% are negative out of 686 reviews. Next read every last one of them. These don't sound like issues with the customers rather with Tire Kingdom management and staff. Promises to honor five year alignment warranty then does not. Will NEVER USE this company again. They are LIARS. This is NOT the first time they have been a disaster. They put my wheels on and over torqued the lug nuts and put the wheel on so bad the wheel was bouncing as we drove the car. Almost like it was on purpose. 10 lug nuts had to be replaced. Took to the dealer and they fixed and Tire Kingdom paid but all my time lost and stress even covering the cost was is good enough.

I honestly don't understand how have they have such great reviews, other than the staff is kind. My first time at Tire Kingdom on Lee Rd was a year ago in February. I only brought it to them because I had a nail in my tire and needed a close spot. After everything, I ended up leaving with 4 new tires, rotors, and pads. I had to immediately bring it back for multiple issues only a week later. Then brought it back in May, they said give it time to adjust. Now I am back again. Like it has been NONSTOP issues with my tires and brakes since they touched it. My car bounces at 60mph or more, they say they can't feel it so they can't fix it but it should be fine. My brakes grind even when I am not braking, they say it is because of the dust but it still has not gone away and is getting worse. I never had issues with any of it for the past 8 years.

I am back in now, waiting on my vehicle and I have given them WAY too much money for the issues I am having. While I was waiting in their office, another gentlemen came in saying similar things and his brakes were done only a few weeks ago! The office staff is incredibly patient and kind, but I have no idea who runs the service dept. and who is checking their work and holding them accountable, because my van still bounces when I am on the highway and my brakes still grind constantly (even when not braking). It is very inconvenient for me to leave my van as I have 5 kids and a career. I need to drive constantly so I can't bring it back and forth this often! It is very frustrating! All I am hoping is that they finally fix their mistakes (better be free of charge).

I have honestly been putting off this review in hopes that they will finally correct it, but time and time again it is the same thing. I don't like writing negative reviews unless it is earned and I have given multiple attempts to correct, well at this point it is too much. I wish I would have NEVER gone there. Update: this place is terrible. I don’t recommend to anyone on a budget. They will take advantage of you and take no accountability leaving you to spend money elsewhere. New ownership that clearly doesn’t value people. Second update after receiving their response on my Google review: I spoke with the owner John, and he said they are not accountable. So NO, do not go here. I took every step and stayed in communication and still....They want more money from me.