I have forgotten my UCSBnetID – how can I retrieve it?
If you have activated a UCSBnetID but have forgotten it, please visit the Campus Identity Manager
Once on the Identity Manager site, click on the option that best matches your current affiliation with the University.
I have forgotten my password – how can I reset it?
You are a current Student with a UCSBnetID:
If you have activated a UCSBnetID but have forgotten it, please visit the Campus Identity Manager
Once on the Identity Manager site, click on the option that best matches your current affiliation with the University.
You are an applicant:
Please visit the Applicant Portal Login where you can reset your password.
I am an alumni – how can I log in?
In order to log in using the SA Single Sign-On system you must have an active UCSBnetID. Typically your UCSBnetID should remain active for 12 months after you have lost your student affiliation with the University.
If you no longer have an active UCSBnetID, please contact the office you are trying to access directly to inquire about how you can access services as an alumni.
Career Services (for access to Handshake, etc):
Please visit Career Services where you can access services as an alumni:.
Financial Aid (for access to financial aid documents, past awards, etc):
Please visit Financial Aid for help accessing financial aid documents, past awards, etc.
I am a parent trying to login into the financial aid application to sign documents for my son or daughter – how do I retrieve my credentials or unlock my account?
For parents needing login help, please contact the Financial Aid Office for assistance by Email or Join Their Queue to receive a phone call during open hours.
My UCSBnetID and password works for other Campus systems, but not SA Single-On – how do I fix this?
Please attempt to verify your credentials by logging into the UCSBnetID Diagnostics Service
If you are unable to verify your credentials:
Please visit the Campus Identity Manager to reset your password.
Once on the Identity Manager site, click on the option that best matches your current affiliation with the University.
If you are able to verify your credentials:
If you are unable to log into the SA Single Sign-On system please send an email message to SSOHelp so that we can assist you. Please include your UCSBnetID and what application you are trying to access. WE DO NOT NEED YOUR PASSWORD - PLEASE NEVER SEND YOUR PASSWORD THROUGH EMAIL.
My password does not work for SA Single Sign-On or any other Campus service - how do I fix this?
Please attempt to verify your credentials by logging into the UCSBnetID Diagnostics Service
If you are unable to verify your credentials:
Please visit the Campus Identity Manager to reset your password.
Once on the Identity Manager site, click on the option that best matches your current affiliation with the University.
If you are still experiencing issues with your UCSBnetID and Password, please visit Campus Identity Services.
I am a newly admitted student and would like activate my UCSBnetID – how can I do that?
Please visit the Campus Identity Manager to activate your UCSBnetID.
Once on the Identity Manager site, click on the option that best matches your current affiliation with the University.
If you believe you already have a UCSBnetID and have forgotten it, or you're just not sure where to start, the Identity Manager will tell you everything you need to know.
I am an Applicant trying to view my admissions decision and I am unable to log in – what should I do?
Please visit the Applicant Portal Login where you can reset your password:
I am an applicant trying view my financial aid award – I do not have a UCSBnetID – what should I do?
If you are not currently a student, but have applied for admission and want to view your Financial Aid status, there should be a link to “Check My Financial Aid Status” after logging in to the Applicant Portal Login
If you still experience issues, please send an email message to the Admissions Office.
The credentials saved in my browser are not working – how can I fix this?
We have had some reports of some new versions of the Chrome browser saving an incorrect username and password. Please remove any saved credential and try logging in again.
To remove the saved credential in Chrome:
- Open the browser menu by using the button in the upper right of the browser toolbar.
- Choose Settings
- In the Autofill section, choose Passwords.
- For any entry with "sso.my.ucsb.edu" under website, remove the saved credential by choosing the menu option at right, and selecting "Remove".
*Note: There may be multiple saved passwords for this site. Please remove all of them.* Return to the [NAME_OF_APPLICATION] login page, and try logging in again, with just your UCSB NetId (without "@...ucsb.edu", etc) and password. Let us know if you are still experiencing issues after following these steps by sending us a message at SSOHelp
None of these questions relate to my issue – what should I do?
If none of the questions listed on this document relate to your issue, please send us a message at SSOHelp.
Please include your UCSBnetID if you have one and the application you are trying to access. Also provide us with a detailed description of your issue.
We do not need your password. PLEASE NEVER SEND YOUR PASSWORD THROUGH EMAIL OR SHARE IT WITH ANYONE.
